We hope that you are thrilled with your Elizabeth Cole, however if for any reason you are not, please follow the instructions outlined in the Customer Service section for a full refund or exchange. Refunds or exchanges are granted on products received within 30 days of purchase in unworn condition with packaging intact. Sale items that are purchased with additional promotional codes, including Black/ Friday Cyber Monday sales, are final sale items. Full priced items purchased with promotional codes, including Black Friday / Cyber Monday are returnable. The return window for items purchased during the Black Friday / Cyber Monday is extended until January 15th, 2018 to allow for holiday gift giving.